Leaders in Physiotherapy and Physio-led Exercise
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Privacy Policy
At Inner Strength Bayside, we respect your privacy and are committed to protecting your personal information. We follow the Australian Privacy Principles and take great care in how we collect, store, and use your details. Whether you’re visiting our website, booking an appointment, or subscribing to our newsletter, your information is handled safely and confidentially at all times.
At Inner Strength Bayside, your privacy is important to us. We are committed to protecting your personal information and handling it in a safe, respectful, and confidential way. This policy explains how we collect, use, and protect your information when you visit our website, book an appointment, or use our services.
1. What Information We Collect
We collect personal information that helps us provide you with the best possible care and service. This may include:
- Your name, date of birth, address, phone number, and email address
- Relevant health information and medical history
- Payment and health fund details
- Information you share with us through online forms or when subscribing to our newsletter
- Basic website data (like pages visited or time spent on our site) to help improve our website
2. How We Collect Information
We collect information directly from you when you:
- Book an appointment or fill out an intake form.
- Contact us by phone, email, or online
- Subscribe to our email newsletter or marketing updates
- Visit our website or social media pages
Sometimes, we may also receive information from your GP, specialist, or other healthcare provider—only when you have given consent.
3. How We Use Your Information
We use your personal information to:
- Provide physiotherapy, clinical pilates and rehabilitation services
- Manage your appointments and communicate with you
- Process payments and handle administrative tasks
- Comply with professional and legal obligations
- Send you newsletters, updates, or special offers about our services (you can unsubscribe at any time)
We will only use your information for purposes that you would reasonably expect in the course of your care or contact with us.
4. Email Addresses and Marketing
If you provide your email address, we may use it to send you:
- Appointment confirmations and reminders
- Newsletters with health tips, updates, and clinic news
- Special offers or information about our services
You can opt out of marketing emails at any time by clicking “unsubscribe” at the bottom of our emails or by contacting us directly.
5. How We Protect Your Information
We take your privacy seriously. Your information is stored securely using professional, password-protected systems that meet Australian privacy standards.
Only authorised team members can access your information, and all staff are bound by confidentiality agreements.
6. Sharing Your Information
We do not sell, rent, or trade your personal details.
We will only share your information:
- With other healthcare providers involved in your care (with your consent)
- When required by law
- With your health fund or insurer for claiming purposes (where relevant)
7. Accessing or Correcting Your Information
You can request access to your personal information at any time. If you believe something is incorrect or out of date, please let us know so we can update it.
To request access or changes, please contact us in writing using the details below.
8. Website and Cookies
Our website may use cookies to improve your browsing experience and track how the site is used. These cookies don’t identify you personally.
We may also link to other websites for your convenience. Please note that we’re not responsible for the privacy practices of external sites.
9. Contact Us
If you have any questions or concerns about how we handle your information, please get in touch:
Inner Strength Bayside
Ph: (03) 8555 4099
📧[email protected]
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Last updated: October 2025
What our clients say
Catherine Barker
1 month ago
Extremely friendly and helpful reception staff
Amazing informative staff
Came away feeling heard ,educated and treated in a very friendly and respectful manner
Amazing informative staff
Came away feeling heard ,educated and treated in a very friendly and respectful manner
Catherine Barker
1 month ago
Extremely friendly and helpful reception staff
Amazing informative staff
Came away feeling heard ,educated and treated in a very friendly and respectful manner
Amazing informative staff
Came away feeling heard ,educated and treated in a very friendly and respectful manner
Kate Manger
1 month ago
Wonderful team of experienced staff who made my Bub and I feel so comfortable
Kate Manger
1 month ago
Wonderful team of experienced staff who made my Bub and I feel so comfortable
Tenille
1 month ago
I’ve been seeing Luci for an injury and have been so impressed with how knowledgeable, caring and supportive she has been throughout my recovery.
She takes the time to really understand my needs and has made me feel confident and well looked after every step of the way.
I’ve also really enjoyed the physio-led exercise sessions, which are tailored specifically to me and have made a real difference to my recovery.
I couldn’t recommend Luci and the team at Inner Strength Bayside highly enough.
She takes the time to really understand my needs and has made me feel confident and well looked after every step of the way.
I’ve also really enjoyed the physio-led exercise sessions, which are tailored specifically to me and have made a real difference to my recovery.
I couldn’t recommend Luci and the team at Inner Strength Bayside highly enough.
Tenille
1 month ago
I’ve been seeing Luci for an injury and have been so impressed with how knowledgeable, caring and supportive she has been throughout my recovery.
She takes the time to really understand my needs and has made me feel confident and well looked after every step of the way.
I’ve also really enjoyed the physio-led exercise sessions, which are tailored specifically to me and have made a real difference to my recovery.
I couldn’t recommend Luci and the team at Inner Strength Bayside highly enough.
She takes the time to really understand my needs and has made me feel confident and well looked after every step of the way.
I’ve also really enjoyed the physio-led exercise sessions, which are tailored specifically to me and have made a real difference to my recovery.
I couldn’t recommend Luci and the team at Inner Strength Bayside highly enough.
Jessica Greenwood
1 month ago
Highly recommend for mums postpartum
Jessica Greenwood
1 month ago
Highly recommend for mums postpartum
Jessica Cox
1 month ago
A beautiful environment with the best care. The reception staff that greet you are always lovely and helpful then the physiotherapists are so knowledgeable and caring. We saw Luci today and she’s 10/10!! So lucky to have such great allied health professionals to sort out our varied Physio needs!
Jessica Cox
1 month ago
A beautiful environment with the best care. The reception staff that greet you are always lovely and helpful then the physiotherapists are so knowledgeable and caring. We saw Luci today and she’s 10/10!! So lucky to have such great allied health professionals to sort out our varied Physio needs!
Amy Lou Ockerby
2 months ago
From the moment I walked in the door at Inner Strength Bayside, I have been so impressed with the care and professionalism of the team. The facilities are high quality and modern, with thoughtful touches like complimentary herbal tea in reception. Communication before, during, and after appointments is of the highest quality. I have felt well supported for my pelvic floor physio program. I have no hesitation in providing the highest recommendation for Caitlin and Inner Strength Bayside team.
Amy Lou Ockerby
2 months ago
From the moment I walked in the door at Inner Strength Bayside, I have been so impressed with the care and professionalism of the team. The facilities are high quality and modern, with thoughtful touches like complimentary herbal tea in reception. Communication before, during, and after appointments is of the highest quality. I have felt well supported for my pelvic floor physio program. I have no hesitation in providing the highest recommendation for Caitlin and Inner Strength Bayside team.
Laura Sloane
2 months ago
I was recommended this place by my GP for therapeutic ultrasound for mastitis. They fit me in for an appointment that same day. All of the staff (especially Kym on reception) were so welcoming and my practitioner Louisa was friendly and informative. I felt so looked after & reassured during my appointments. As a new Mum, I can’t wait to come back to try their Mums & Bubs Pilates classes too.
Laura Sloane
2 months ago
I was recommended this place by my GP for therapeutic ultrasound for mastitis. They fit me in for an appointment that same day. All of the staff (especially Kym on reception) were so welcoming and my practitioner Louisa was friendly and informative. I felt so looked after & reassured during my appointments. As a new Mum, I can’t wait to come back to try their Mums & Bubs Pilates classes too.
April B
6 months ago
I used to work for a physio (but she's in a different state), so I'm very discerning about choosing a great physio when I need something 'fixed'. I had first heard about Inner Strength Bayside physios from a friend, who long-raved about their physio for a back injury and lower back pain (Louisa) - but I also did a Google search for a physio near me who knew how to treat a complex injury of the hip & pelvis and knee (Luci) and discovered it was the same clinic my friend attended.
On phoning them, I was greeted by Kym, who was absolutely caring and lovely and highly informative about how the clinic worked. I was able to get in quickly too - and Kym gave a great first impression for the clinic. To me that first impression is SO important as a client, I feel it speaks volumes tot the type of service offered for patients.
I'm very pleased with the results from two visits so far - Luci is magnificent, and my pain is easing much more quickly than I thought. Best of all, my mobility is improving after weeks of prior muscle spasms, and the treatments and exercises are explained in detail, so as not to flare it up. So if you need a great bayside physio, try this group - you won't be disappointed! PS Its not far from Southland, maybe 2 kms or a bit more?
On phoning them, I was greeted by Kym, who was absolutely caring and lovely and highly informative about how the clinic worked. I was able to get in quickly too - and Kym gave a great first impression for the clinic. To me that first impression is SO important as a client, I feel it speaks volumes tot the type of service offered for patients.
I'm very pleased with the results from two visits so far - Luci is magnificent, and my pain is easing much more quickly than I thought. Best of all, my mobility is improving after weeks of prior muscle spasms, and the treatments and exercises are explained in detail, so as not to flare it up. So if you need a great bayside physio, try this group - you won't be disappointed! PS Its not far from Southland, maybe 2 kms or a bit more?
April B
6 months ago
I used to work for a physio (but she's in a different state), so I'm very discerning about choosing a great physio when I need something 'fixed'. I had first heard about Inner Strength Bayside physios from a friend, who long-raved about their physio for a back injury and lower back pain (Louisa) - but I also did a Google search for a physio near me who knew how to treat a complex injury of the hip & pelvis and knee (Luci) and discovered it was the same clinic my friend attended.
On phoning them, I was greeted by Kym, who was absolutely caring and lovely and highly informative about how the clinic worked. I was able to get in quickly too - and Kym gave a great first impression for the clinic. To me that first impression is SO important as a client, I feel it speaks volumes tot the type of service offered for patients.
I'm very pleased with the results from two visits so far - Luci is magnificent, and my pain is easing much more quickly than I thought. Best of all, my mobility is improving after weeks of prior muscle spasms, and the treatments and exercises are explained in detail, so as not to flare it up. So if you need a great bayside physio, try this group - you won't be disappointed! PS Its not far from Southland, maybe 2 kms or a bit more?
On phoning them, I was greeted by Kym, who was absolutely caring and lovely and highly informative about how the clinic worked. I was able to get in quickly too - and Kym gave a great first impression for the clinic. To me that first impression is SO important as a client, I feel it speaks volumes tot the type of service offered for patients.
I'm very pleased with the results from two visits so far - Luci is magnificent, and my pain is easing much more quickly than I thought. Best of all, my mobility is improving after weeks of prior muscle spasms, and the treatments and exercises are explained in detail, so as not to flare it up. So if you need a great bayside physio, try this group - you won't be disappointed! PS Its not far from Southland, maybe 2 kms or a bit more?
Connie M
6 months ago
I am seeing Bayside Physiotherapist Luci Minogue for a torn posterior labrum and torn hamstring (an acute hip injury, for sports injury physiotherapy) - and she's incredibly dedicated and knowledgeable. Her torn labrum physio treatments/glut hip physio started to work right away, so I'm already seeing improvement after just one visit.
The clinic is also super clean, has a nice ambiance; with plenty of nearby parking. Thankfully there is a lift though - just past the stairs, as otherwise there are a lot of stairs (they are on the middle Floor, not 2 but Floor 1). Luci is the best physio I've found in the Cheltenham/Beaumaris and Bayside area near Southland (hand selected after a referral from a friend).
The clinic is also super clean, has a nice ambiance; with plenty of nearby parking. Thankfully there is a lift though - just past the stairs, as otherwise there are a lot of stairs (they are on the middle Floor, not 2 but Floor 1). Luci is the best physio I've found in the Cheltenham/Beaumaris and Bayside area near Southland (hand selected after a referral from a friend).
Connie M
6 months ago
I am seeing Bayside Physiotherapist Luci Minogue for a torn posterior labrum and torn hamstring (an acute hip injury, for sports injury physiotherapy) - and she's incredibly dedicated and knowledgeable. Her torn labrum physio treatments/glut hip physio started to work right away, so I'm already seeing improvement after just one visit.
The clinic is also super clean, has a nice ambiance; with plenty of nearby parking. Thankfully there is a lift though - just past the stairs, as otherwise there are a lot of stairs (they are on the middle Floor, not 2 but Floor 1). Luci is the best physio I've found in the Cheltenham/Beaumaris and Bayside area near Southland (hand selected after a referral from a friend).
The clinic is also super clean, has a nice ambiance; with plenty of nearby parking. Thankfully there is a lift though - just past the stairs, as otherwise there are a lot of stairs (they are on the middle Floor, not 2 but Floor 1). Luci is the best physio I've found in the Cheltenham/Beaumaris and Bayside area near Southland (hand selected after a referral from a friend).
Nicole Radzaj
10 months ago
Petra is fantastic. She helped with my post-birth recovery (including getting back into exercise and pilates) and breastfeeding-related back pain. Not only is she very personable but I always feel better after seeing her and always feel like she listens to and addresses all my concerns.
The clinic itself is also very clean and inviting. Kym at reception is always a friendly face! Couldn't recommend Petra and the team and Inner Strength more!
The clinic itself is also very clean and inviting. Kym at reception is always a friendly face! Couldn't recommend Petra and the team and Inner Strength more!
Nicole Radzaj
10 months ago
Petra is fantastic. She helped with my post-birth recovery (including getting back into exercise and pilates) and breastfeeding-related back pain. Not only is she very personable but I always feel better after seeing her and always feel like she listens to and addresses all my concerns.
The clinic itself is also very clean and inviting. Kym at reception is always a friendly face! Couldn't recommend Petra and the team and Inner Strength more!
The clinic itself is also very clean and inviting. Kym at reception is always a friendly face! Couldn't recommend Petra and the team and Inner Strength more!
Vanessa Butler Stonehouse
1 year ago
Worth 5 stars. Great team here. Friendly inclusive and very professional.
Front desk team Kym, John and Eve! Fun and very helpful.
I have been training with Petra ( trainer) for 5
months now.
I had very weak knees, sore back and stiff shoulder.
Petra mentioned a GLA-D program. Good Life with osteoArthritis: Denmark.
I signed up. It was the perfect start. It’s been a great journey. I feeling so much stronger and stable. Moving so much easier, stronger knees and hips. Pain has reduced.
Back walking with my daughter.
Thank you Petra.! Pilates, just love it!
Really enjoying your classes . 5🌟
Front desk team Kym, John and Eve! Fun and very helpful.
I have been training with Petra ( trainer) for 5
months now.
I had very weak knees, sore back and stiff shoulder.
Petra mentioned a GLA-D program. Good Life with osteoArthritis: Denmark.
I signed up. It was the perfect start. It’s been a great journey. I feeling so much stronger and stable. Moving so much easier, stronger knees and hips. Pain has reduced.
Back walking with my daughter.
Thank you Petra.! Pilates, just love it!
Really enjoying your classes . 5🌟
Vanessa Butler Stonehouse
1 year ago
Worth 5 stars. Great team here. Friendly inclusive and very professional.
Front desk team Kym, John and Eve! Fun and very helpful.
I have been training with Petra ( trainer) for 5
months now.
I had very weak knees, sore back and stiff shoulder.
Petra mentioned a GLA-D program. Good Life with osteoArthritis: Denmark.
I signed up. It was the perfect start. It’s been a great journey. I feeling so much stronger and stable. Moving so much easier, stronger knees and hips. Pain has reduced.
Back walking with my daughter.
Thank you Petra.! Pilates, just love it!
Really enjoying your classes . 5🌟
Front desk team Kym, John and Eve! Fun and very helpful.
I have been training with Petra ( trainer) for 5
months now.
I had very weak knees, sore back and stiff shoulder.
Petra mentioned a GLA-D program. Good Life with osteoArthritis: Denmark.
I signed up. It was the perfect start. It’s been a great journey. I feeling so much stronger and stable. Moving so much easier, stronger knees and hips. Pain has reduced.
Back walking with my daughter.
Thank you Petra.! Pilates, just love it!
Really enjoying your classes . 5🌟
Pia Kelly
1 year ago
Awesome 1st consult at Inner Strength with Alannah. Felt really heard and understood and as a result feel really confident in my treatment plan.
Pia Kelly
1 year ago
Awesome 1st consult at Inner Strength with Alannah. Felt really heard and understood and as a result feel really confident in my treatment plan.
