Leaders in Physiotherapy and Physio-led Exercise

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Privacy Policy

At Inner Strength Bayside, we respect your privacy and are committed to protecting your personal information. We follow the Australian Privacy Principles and take great care in how we collect, store, and use your details. Whether you’re visiting our website, booking an appointment, or subscribing to our newsletter, your information is handled safely and confidentially at all times.

At Inner Strength Bayside, your privacy is important to us. We are committed to protecting your personal information and handling it in a safe, respectful, and confidential way. This policy explains how we collect, use, and protect your information when you visit our website, book an appointment, or use our services.

1. What Information We Collect

We collect personal information that helps us provide you with the best possible care and service. This may include:

Your name, date of birth, address, phone number, and email address
Relevant health information and medical history
Payment and health fund details
Information you share with us through online forms or when subscribing to our newsletter
Basic website data (like pages visited or time spent on our site) to help improve our website

2. How We Collect Information

We collect information directly from you when you:

Book an appointment or fill out an intake form.
Contact us by phone, email, or online
Subscribe to our email newsletter or marketing updates
Visit our website or social media pages

Sometimes, we may also receive information from your GP, specialist, or other healthcare provider—only when you have given consent.

3. How We Use Your Information

We use your personal information to:

Provide physiotherapy, clinical pilates and rehabilitation services
Manage your appointments and communicate with you
Process payments and handle administrative tasks
Comply with professional and legal obligations
Send you newsletters, updates, or special offers about our services (you can unsubscribe at any time)

We will only use your information for purposes that you would reasonably expect in the course of your care or contact with us.

4. Email Addresses and Marketing

If you provide your email address, we may use it to send you:

Appointment confirmations and reminders
Newsletters with health tips, updates, and clinic news
Special offers or information about our services

You can opt out of marketing emails at any time by clicking “unsubscribe” at the bottom of our emails or by contacting us directly.

5. How We Protect Your Information

We take your privacy seriously. Your information is stored securely using professional, password-protected systems that meet Australian privacy standards.

Only authorised team members can access your information, and all staff are bound by confidentiality agreements.

6. Sharing Your Information

We do not sell, rent, or trade your personal details.
We will only share your information:

With other healthcare providers involved in your care (with your consent)
When required by law
With your health fund or insurer for claiming purposes (where relevant)

7. Accessing or Correcting Your Information

You can request access to your personal information at any time. If you believe something is incorrect or out of date, please let us know so we can update it.

To request access or changes, please contact us in writing using the details below.

8. Website and Cookies

Our website may use cookies to improve your browsing experience and track how the site is used. These cookies don’t identify you personally.

We may also link to other websites for your convenience. Please note that we’re not responsible for the privacy practices of external sites.

9. Contact Us

If you have any questions or concerns about how we handle your information, please get in touch:

Inner Strength Bayside
Ph: (03) 8555 4099
📧[email protected]

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Last updated: October 2025

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What our clients say

Vanessa Butler Stonehouse

03:49 03 Jun 25

Worth 5 stars. Great team here. Friendly inclusive and very professional.Front desk team Kym, John and Eve! Fun and very helpful.I have been training with Petra ( trainer) for 5months now.I had very weak knees, sore back and stiff shoulder.Petra mentioned a GLA-D program. Good Life with osteoArthritis: Denmark.I signed up. It was the perfect start. It’s been a great journey. I feeling so much stronger and stable. Moving so much easier, stronger knees and hips. Pain has reduced.Back walking with my daughter.Thank you Petra.! Pilates, just love it!Really enjoying your classes . 5🌟

Pia Kelly

10:43 28 May 25

Awesome 1st consult at Inner Strength with Alannah. Felt really heard and understood and as a result feel really confident in my treatment plan.

Ellie O’Connell

01:24 21 May 25

Inner Strength Bayside is amazing! The staff are so lovely, caring, and welcoming. Kym at reception is always cheerful and kind—she’s genuinely caring and often helps with my 11-week-old during the Mums & Bubs class, which makes a huge difference.The physiotherapists are incredibly knowledgeable. I see Caitlin for the Mums & Bubs sessions, and she makes sure my program is tailored to my stage of recovery. Even though there are four people in the class, it honestly feels like a one-on-one session. Everyone follows their own individual program, and the team tracks your progress each session, which really helps you stay on track. Caitlin even gives my baby cuddles if she’s unsettled—she’s so caring and hands-on!I’ve also seen Alannah for pelvic floor physio and found the appointment extremely thorough. She explained everything so clearly, and I left feeling confident and informed about why I needed to do specific exercises.This place is not only professional and knowledgeable but also warm and supportive. My baby and I always feel welcome and looked after. Highly recommend!

Sarah B

05:57 19 May 25

I’ve been seeing Luci for some back pain issues and it’s been great so far. Lovely reception staff and good location - lots of parking!

Lucy French-Pounce

01:14 17 May 25

Wow - what a fabulous place woth amazing facilities. I saw Alannah, and I left feeling very cared for, understood and more educated as well. Highly recommend, I will be returning!

Casey Power

23:13 16 May 25

If you are after consistently exceptional care, look no further than Inner Strength Bayside. I wouldn't go anywhere else.

Winik Family

07:09 16 May 25

Amazing thorough very skilled physiosClinical Pilates classes are targeted to one’s needs. Improvement is evident from regular attendance. New studio is beautiful.The office manager/ reception / front of desk is warm and welcoming and went the extra mile 🙂

Ellesha Tilbey

02:48 03 Apr 25

I don’t think I’ve ever felt so instantly comfortable going to an initial session, than I did with these lovely ladies! So incredibly welcoming, knowledgeable, clear, and I walked out feeling really positive and extremely happy with my experience. I’m 28 weeks pregnant and feel at ease knowing I’m going to be supported throughout the next few months and beyond.Thank you again Luci and team!

Breeanna Campbell

23:26 01 Apr 25

Alannah was amazing - highly recommend!

Rina Stefani

23:21 01 Apr 25

Excellent care. Looking at solutions to deal with a clicking jaw. Found Caitlin to be very thorough. Thank you for yoir expertise.

Lauren Lynch

09:10 29 Mar 25

The mums and bubs classes that I have been attending at Inner Strength have been amazing. Tailored to my strengths, weaknesses and postnatal recovery. Highly recommended these classes!

Nikki Carter

21:28 20 Mar 25

Been going to Pilates Reformer classes for over 10 years. Keeps me flexible and pain free. Great caring physios that run the class and we always have fun each week.

Madeline Forsyth

10:25 19 Mar 25

I’ve been going to Inner Strength for a few years now. The physios do a fantastic job tailoring the small group reformer pilates sessions to what I need, which has helped me with back pain.I’ve also received many physio treatments over the years and it always helps.Thanks Luci, Caitlin and team.

Stephanie Clark

07:06 12 Mar 25

I've been attending physio led pilates classes at Inner Strength for the last 8-9 years.Luci has developed a great program for me which she reviews and adjusts as I've improved.I also did the GLAD program for hip and knee arthritis and found that helped me greatly in managing my hip arthritis.They are a great team and I highly recommend them.Stephanie Clark

Kate Warburton

10:52 11 Mar 25

Great Clinical Pilates Studio. All the physiotherapists are extremely professional and treat everyone with respect at all times. I can have a private one on one class or join a group class. Do yourself a favour and join in. It's really enjoyable and great to be moving and strengthening my body.Looking forward to the new location in Cheltenham opening soon.Keep up the great work team.

Courtney Chugg

11:35 03 Mar 25

We are extremely happy with the physio care and treatment provided by Luci to our daughter. Luci listened to her problem and tailored the treatment accordingly. We felt Luci understood the issues my daughter was having and worked to provide a solution to allow her to confidently continue her sporting activities. Luci was very caring, thorough and answered all our questions. We would happily recommend Luci and Inner Strength Bayside.